WHELEN - REPAIR & WARRANTY SERVICE INFORMATION

PRODUCT FAILURE:

If you have a product failure you can do one of two things:

First - Contact our Regional Office and if we have the part, and it is still covered under the factory warranty, we will send a replacement part on a "parts exchange basis". This means when you receive the new part - you MUST return the defective part to us.

Second - If we do not have the replacement part you should send your warranty item back to WHELEN directly. No return authorization is required. Simply send the warranty item to:

Whelen Factory Repair
Building B
Route 145, Winthrop Road
Chester, CT 06412-0684
Please include: A short description of the problem.
Your name, return address and daytime phone number.

IN-SERVICE RELATED PROBLEM:

If you ever have a service related problem that you believe needs to be looked at simply call our Regional Office at (925) 735-2141. We will discuss the problem with you over the phone and then make a determination whether we will need to schedule a stop by or just send out the replacement parts - It's that simple and easy! Please remember that your warning lights have a warranty. You paid for it so don't throw away any lamps, bulbs, rotators or any parts that you feel might fall into the warranty category - Call our Regional Office first and we will get you the information you need to determine if it will still be covered or replaced.

FACTORY WARRANTY: (Subject to change)

Download it here - 127kb Adobe PDF File

YOUR CONTACT FOR SERVICE RELATED PROBLEMS:

Covering the following territories:
Northern CA - All Whelen Product Lines
Southern CA - AMBER Products
Northern NV - All Whelen Product Lines
Southern NV – AMBER Products

If all of the above items fail - As a last resort you can call the Factory directly at:

Whelen Engineering Company, Inc.
Route 145, Winthrop Rd.
Chester, CT 06412
(860)526-9504 FAX : (860) 526-2207