Whelen Warranty Information
WHELEN – REPAIR & WARRANTY SERVICE INFORMATION
If you have a product failure you can do one of two things:
First - Contact our Regional Office and if we have the part, and it is still covered under the factory warranty, we will send a replacement part on a “parts exchange basis”. This means when you receive the new part – you MUST return the defective part to us. Defective parts found to not be covered under Warranty will be billed to the customer. A Return Authorization is required for all repairs and or Warranty claims via our regional office. Please call: 707-435-9233 – Labor to remove or replace the part is not covered under this warranty policy. Shipping is not covered under this warranty policy.
Second - If we do not have the replacement part you should send your warranty item back to WHELEN directly. No return authorization is required. Simply send the warranty item to:
Whelen Factory Repair
51 Winthrop Road
Chester, CT 06412-0684
Please include: A short description of the problem.
Your name, return address and daytime phone number.
IN-SERVICE RELATED PROBLEM:
If you have a service related problem that you believe needs to be looked at simply call our Regional Office at (707) 435-9233. We will discuss the problem with you over the phone and then make a determination whether we will need to schedule a stop by or just send out the replacement parts – It’s that simple and easy! Please remember that your warning lights have a warranty. You paid for it so do not throw away any lamps, bulbs, rotators or any parts that you feel might fall into the warranty category – Call our Regional Office first and we will get you the information you need to determine if it will still be covered or replaced. Labor to remove or replace the part is not covered under this warranty policy. Shipping is not covered under this warranty policy. In cases where service calls fall outside of warranty related issues, the customer will be made aware of the charges to complete the work. We can also work with your installers to get the repairs completed.
FACTORY WARRANTY: (Subject to change) – Download it here – Click Here
YOUR CONTACT FOR SERVICE RELATED PROBLEMS:
General Manager – Regional Service Technician
Phone: (707) 435-9233 Fax: (707) 435-1941
If you are outside this area and have a service related problem, feel free to contact us and we can get you the contact information for your area.
If all of the above items fail – As a last resort you can call the Factory directly at:
Whelen Engineering Company, Inc.
51, Winthrop Rd.
Chester, CT 06412
(860)526-9504 FAX : (860) 526-2207
After the brief message – Press the number 6 and then the number 1 for Automotive Technical Assistance.